At CHHAVIRAJA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Full name
- Mobile number
- Email address
- Billing and shipping address
- PIN/ZIP code
- Order and purchase details
- Payment-related information
- Information you provide when contacting customer support
- Website usage and device information, such as IP address, browser type, and pages visited
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use your personal information to:
- Process and deliver your orders
- Confirm orders and provide shipping updates
- Process payments and refunds
- Respond to customer enquiries and requests
- Provide customer support
- Improve our products, website, and shopping experience
- Send important information regarding your orders
- Prevent fraudulent or unauthorized transactions
- Comply with applicable legal and regulatory requirements
With your consent, we may also send promotional offers, new product announcements, and other marketing communications. You may opt out of promotional communications at any time.
3. Payment Information
Payments made through our website may be processed by third-party payment gateways.
CHHAVIRAJA does not store your complete debit card, credit card, UPI, or banking credentials on its own servers. Payment information is handled by the applicable payment service provider according to its privacy and security practices.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers who help us operate our business, including:
- Payment gateway providers
- Courier and logistics partners
- Website and technology service providers
- Customer support providers
- Government authorities or legal agencies when required by applicable law
These parties receive only the information reasonably necessary to perform their services.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and provide relevant services.
You can adjust your browser settings to refuse or delete cookies. However, some website features may not function properly if cookies are disabled.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
7. Data Retention
We retain your personal information only for as long as reasonably necessary to:
- Complete your transactions
- Provide customer support
- Maintain business and transaction records
- Comply with legal, tax, accounting, and regulatory obligations
- Resolve disputes and enforce our agreements
When information is no longer required, it may be securely deleted or anonymized.
8. Your Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw consent where applicable
- Opt out of promotional communications
To exercise any applicable rights, please contact us using the details provided below.
9. Third-Party Links
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
CHHAVIRAJA is not responsible for the privacy practices or content of these third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
10. Children’s Privacy
Our website is intended for general audiences and is not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.
Any updated Privacy Policy will be posted on this page with the revised Effective Date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
CHHAVIRAJA
Email: admin@chhaviraja.com
Address: 116kha khargapur Geetapuri near chandrasteel gomtinagar extension Lucknow Uttar Pradesh. 226010